[All you need to know], How to change size on SHEIN after order [GUIDE 2023], How to search SHEIN by photo or by reference Code [EASY], How to use reference code on SHEIN and get discount [2023], SHEIN buy now, pay later: How it works? If youre unhappy with your purchase for any reason, you can get a refund or exchange so long as your item is not on the non-returnable list above. If your item is too big or small, you may want to exchange it for a different size. Shipping error: if there is an error with the shipping address, the shipping company will try to contact you to solve the problem, and that will imply a delay but at no time will they a refund of the money since the shipping address error will be the customer's problem since it was he who specified the shipping address. If you want to return just one item in an order of multiple, you can do that. 2.Find the order in My Orders & click "Return Item." 3.Select the item (s) you would like to return, indicate the reason, then submit. Yes, you can return this item to SHEIN. Take the hit. Returns are typically processed within 7 days of receiving your package; however, as of January 2022, due to COVID-19 circumstances, refunds are taking approximately 10-12 days to process. Shein clothes are very popular nowadays. Just throw it in the bag with your item(s) and you should be fine. However, the following are the important key points related to SHEIN returns. What is their Customer service number? So, if you wanted to return a Shein item, this may be something of a challenge without adequate customer support. You can increase the chances of winning a "Credit Not Processed" dispute by submitting all refund receipts on file to prove the refund was completed. They might have it all figured out. The original shipping fee and insurance are non-refundable. Step 1: sign in to your SHEIN account and click on "My Orders" to select the order you wish to return. Return an item without returning it? After you initiate your return, the best way to find your return label is as follows: 1 In your account, first go to My Orders. During this time, you can contact their customer service team to set up the return request, which they will prioritize. How long did it take for them to give you your money back? But I only got 11 pound back on my 45 order . Create an account to follow your favorite communities and start taking part in conversations. Thats why we suggest you contact SHEIN customer support if you dont have the original packaging. Hi I ordered some things from SHEIN , I sent delivery to my local shop. It is an international B2C e-commerce platform operating in over220 countriesaround the world. Please follow these steps: 1. Date of experience: 08 February 2023. Their US phone call centre is not open yet, you can contact them here. If you can't find your retailer, check our FAQ page. Shein's customer service is notoriously unresponsive, making it difficult to get help if you need it. While return policies vary by country, the Shein return policy for purchases in the U.S. is fairly straightforward. Return all funds to the same card used to make the original purchase. same thing happened to me too and i don't want to get scammed haha. Your exchange is FREE as long as its your FIRST exchange/return on one corresponding order number. Yes, you can return an item to Amazon without the original packaging. And, it keeps customers' attention, I suppose. Unethical Advertising. So make sure to follow these guidelines to get a proper refund; If you follow these simple points, you are sure to get your request for a refund sanctioned in no time. Thanks for the comment. Create an account to follow your favorite communities and start taking part in conversations. If u can remove original label great. Rather-Be-Shopping.com. An example of data being processed may be a unique identifier stored in a cookie. But was received on 4/21/22 The order # is GSUN1B6420004MP We read through the thousands of comments giving Shein a 1-star rating, and this post seems to be the best comment, to sum up the Shein fraud support. Why did they charge me for a shipping label on my very first return?? If its less than 45 days, your return will be processed smoothly. You can return items purchased from a store or website online. Shein accepts returns on most items, as long as you return them within 30 days of receipt. I am still awaiting my refund. Yes, the first return on your order is free. Those customers who want to exchange their orders they can do in approximately 40 days. Choose the item you want to return. If you have carefully read and applied the above points then you will surely get a full refund from SHEIN. Shein gives you exactly 35 days after your date of purchase to initiate a return. You have 45 days from the time of purchase to postmark and mail your return. All you need to do is: via SHEIN. Print the return label and securely tape it on the outside of your return package. Then its not our choice. 1) Express Shipping is not available for P.O. this is randomly selected by our system and is not applicable to all.). By signing up you are agreeing to receive emails according to our privacy policy. If you were to order an expensive and cool cloth on SHEIN and then wish to return it, you would definitely find a return label along with it on the app. this is randomly selected by our system and is not applicable to all.) So the situation is as follows; you ordered a cloth on the SHEIN app. Return Conditions. How To Cancel An Order On SHEIN_____New Giveaway Channel: https://bit.ly/3Dde2Io_____. Once you are logged in, select the "My Orders" tab on the top navigation bar. Your first return to SHEIN is free of cost. No, you cant return worn items to SHEIN. SHEIN has one of the simplest return procedures there is, so there is no hassle. Step 2: Go to the "My Orders" section and find the order you want to cancel. Shein refunds take 7 days to process upon receiving your product. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. To create this article, volunteer authors worked to edit and improve it over time. Youll want to login to your SHEIN account and go to My Orders. Your first return to SHEIN is free of cost. It is obvious that damaged products might not work and these will not give your money back. Manage Settings If not, you can request a refund. Why my SHEIN package says delivered but not here? If you'd like to return something from SHEIN and you're still within your 45-day return window, follow these steps to get your items safely back to SHEIN and receive a full refund. But with all online clothes shopping, there comes a time when you need to make a return because something doesnt fit right or just isnt what you thought it would be. Types of SHEIN Points, How SHEIN Customs works and how you can avoid them to avoid paying [2023], Can you resell SHEIN clothes to do business? I live in the United States and love to shop in retail and online. If you dont like it, you can ask for a refund. Once youve initially returned items from an order, youll have to pay $7.99 to return any additional items. Step 2: Click the Return Item and choose the item you want to return. SHEIN Returns in a Nutshell. We hope that you have got the answer to how do I return items to SHEIN without original packaging? Ask the Reader: Shein is fairly new to the eCommerce space so many are not very familiar with their return policy yet. SHEIN will also let you use your own shipping method at your own cost if you'd rather make your return that way. 3.Select the item (s) you would like to return, indicate the reason, and choose the return method to get your Prepaid Return Label . Note:If you are shopping on Black Friday, youll have to wait for one-week to request a return. If you need to cancel a return, and havent mailed it back yet, you can simply contact SHEIN customer service and they can help you out. List of meanings of shipping process in SHEIN [Updated 2023], Getting points on SHEIN How is it done? They still have tons in stock. Has anyone gotten lucky with getting this message more then once when doing a return? In this way, you can return anything to SHEIN. The shipping cost for your 1st return is free. like okay?? 4.Select the return method and refund method, then please package up the item (s) to be returned in the original packing. Once your return is processed then you will get a refund. (3) Select the item (s) you would like to return, indicate the reason, and submit. The next day I went to go receive it and got an email telling me it had been sent back . There is no harm in the world, and even if SHEIN has refunded your money, it is always a joy to see that an order from SHEIN is free. Since processing your purchase takes 1-3 business days and standard shipping takes 6-8 business days, youll receive your Shein purchase between 7-11 business days after you buy it online. idk what to do tbh guess I will wait it out, Just happened to me too. New Items Added Daily. Look for Free returns next to the price to confirm that the item qualifies for free returns.. Extended Returns Information. Where did the message appear? Sometimes SHEIN will accept your returns without original packaging. Sign in With Facebook. anything that marks the extraordinary part of this generation excites her. If the item youve requested is available, youll be given an exchange. Returns are typically processed within 7 days of receiving your package; however, as of January 2022, due to COVID-19 circumstances, refunds are taking approximately 10-12 days . This includes processing and shipping time, so your returned item must be postmarked no later than 45 days from the day you paid for the item on the Shein site. In the next screen, go to My Orders and click Returns. Thats still nice of them ! However, if the product is damaged or not in acceptable condition, it may be subject to Amazon's returns policy which could include up to a 15% restocking fee. So, if you got this type of free service then dont feel suspicious. Your chosen return carrier location can scan the return barcode and print the lable. Click the "Details" link. Their customer service guy told me I can keep my jeans. Check Here: Can You Make SHEIN Return Without Original Packaging? Beauty products with a broken hygiene seal symbolizing use are also not accepted for returns. Read the procedure of SHEIN Return here. 6. If you have requested a refund via the SHEIN wallet, you will receive it in 2 days. Can I return to Shein without original packaging? Hi, there was no receipt in bag when I received it, 6 items. In about 5-10 working days we will have the money in our account. Products in the beauty category are excluded from SHEIN. Can I return it without receipt? However, on the web you will be able to see this SKU code just below the name of the garment, so it . Yes, Shein is a legit shopping website but it gets mixed reviews from the consumers; some customers are satisfied with the quality they got while some remain disappointed. If you forgot your password, you can click on Forgot your Password? and follow the steps. 1. 3. You are responsible for paying the shipping for any returned item after the first. The first return on your order is free. Order #123456 totalled $100, and the first payment of $25 was made at the time of purchase. Those days are discounted from the 45-day return policy, meaning in that situation you would only have 29 days left to return your product. However, there are a few exceptions to this policy. You are welcome to keep the item without returning it, no return label will be sent. (note: one-time chance only). Yeah sure, you can return it easily. Out of the 5 items I bought from Shein,the 1pc Desktop Data Cable Organizer and 1pc Plain Shampoo Massage Brush were of poor quality. Just follow these steps to return your clothes and other items to SHEIN without any difficulty. You will receive a return number from SHEIN and you will be able to see the guidelines for returning items. Therefore, if you are not happy with your purchase then here you will get full information on how to return SHEIN clothes for free. Return an item without returning it? By using our site, you agree to our. The reason for providing such an option to the clients is not because of any ill intentions. Indicate the reasons why you want to return the order and submit it. Theyll then process the exchange once they receive the return package. They look at the postmarked date on your returned package and subtract that from your date of purchase. 3. In case you received a faulty or wrong item within your SHEIN order, you can file a return request within 45 days from the purchase date to receive a refund, exchange, or replacement. It does say at the bottom that its randomly selected though. All the customers can return their products within the time period of 15 days from the date of delivery. You can either send back the item or you can keep it with yourself. Otherwise, you can return any product to SHEIN. Short Answer: You can get a refund on SHEIN without returning it if SHEIN evaluates the value of the item as lower to issue a special delivery setup to pick up the item. Find the order in " My Orders", click the "Return Item" button. Now what to do with these tiny tops that dont fit , I just returned an item. All returns in the U.S. are free. That means the $20 sweater purchased by Rest of World could cost a company $13 to take back. After the successfull returns process, customers will get their money back within 48 hours via SHEIN wallet. Let me know in the comments. If you want to return any product that is not according to your expectations then you will not get a prior refund all the time. (Solved) Why is my SHEIN tracking not updating? Not sure if thats normal. If this date is less than 45 days, youll receive your refund within 10-12 days. Same thing happened to me! I have received other packages from China that I ordered after this. Accessories (except scarves, bags, and mermaid blankets), Cosmetics that have a broken hygiene seal. Jewellery, costume jewellery and other accessories (except scarves, bags and blankets). SHEIN will send your money back to your wallet or account. (note: one time chance only. [Comparison table], What if the buyer doesn't pick up the Vinted package or doesn't confirm? How does it work? Tick on the items you'd like to return, indicate the reason, and submit. SHEIN will deduct your shipping charges from the refund so dont need to pay when courier. Returns must be postmarked within 15 days after the date of delivery. But thanks Shein. Next youll want to print the return label provided and tape that bad-boy to the outside of your box. (4) According to your request, a return link or a return label has been successfully obtained. Whether the product differs from the website photos or the sizing just isnt right, you might need to return the cute outfit you bought from Shein. Is this going to affect the return at all? Click the "Save the Label" link. Otherwise, use your own shipping method at your own cost. If not put new label over it. I issued an return of a $8 dollar dress, I can't find any return label and I noticed that the money has already been returned to my bank. Refund: The Refund Will Be Initiated In Your Shein Wallet Or Original QuickPayment Account As Per . Further click on return to start the return process. Unless the On Sale or Clearance item is marked online as non-returnable you can return it without a problem. Next, visit My Order and click the order that you want to return it. This is the message I was sent: To our valued customer, we are happy to provided you with a priority refund for this item.You are welcome to keep the item without returning it, no return label will be sent. Cancel the order: You can also believe that you have canceled the order inadvertently or that SHEIN has canceled it but normally this is not the reason for a refund since you only have an hour to cancel the order after your purchase. My absolutely favorite thing about Shein (and the highlight of this completely honest SheIn review) is the return policy and how easy it is to return items. One has to be very lucky to be in a situation where SHEIN doesnt ask for returning the item. Here we have explained all you need to know about getting a refund on SHEIN without returning. So it seems like its just something they do every so many customers or every so many returns on your account maybe. Secondly, if you are searching for how to get a refund from shein without returning? Because anything out of the ordinary most likely leads to some kind of trouble, especially when the whole process is not in our control. shopping tips. Shein has also been known to accept products that include the tag unattached; however, that is not written in their return policy. SHEIN will cut this fee from your refund. Lucky ! She especially loves their dresses, swimwear, and tops. However, the system can select you twice for a prior refund. All users who are reimbursed think that they have been for reasons that are usually far from the real cause, which is usually more technical. See which items are excluded SHEIN return policy. Keep your item in its original condition with all the tags and hygiene stickers attached, and mail the item (s) back. Refunds do not include the original shipping fee and insurance cost. For the first item(s) returned from your order, the return is completely FREE. Yes, Shein has free shipping only on the first return of your order. This guide breaks down how to get a refund/exchange at Shein and how long it takes. However, prior to the second payment being made, items totalling $80 were returned. All the original tags and labels must be attached to the products. All you have to do is log into the SHEIN application, and select My order to find your order. Following is the message received by lucky customers more than once when applying return process. Basically, it happened to low-quality or low price items. Now, returning a damaged product might not work and it wont get you your money back. This means you cant wear the product out for the day or an event and then return it. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. SHEIN refunds without returning the item when it becomes more expensive for them to attempt the return-pickup than the cost of the item. Then click the "Quick Return" button, select the item (s) you would like to return, indicate the reason, and click "Next Step". This guide to Shein Return Policy will provide you with all the information that you need toreturn your product. Wouldn't recommend using this company. Since you are here, let us help you out with this tricky situation of why SHEIN refund without returning the item. You can follow the simple step-by-step guide below: Step 1:sign in to your SHEIN account and click on My Orders to select the order you wish to return. Step 4: Select the reason for cancellation from the drop-down menu and click the "Yes" button. So, rather than attempting the return, which requires sources such as a delivery agent and transportation, SHEIN lets the user keep the item and refund the money. Shop Collections From SHEIN. Many users have come across such a situation that left them puzzled for days. 2. Shein does not accept returns for bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies, DIY supplies, pet supplies, and accessories (except scarves, bags, and mermaid blankets). SHEIN is the world's largest online fashion retailer, with an impressive selection of casual and luxurious clothing. Drop it off at your nearest post office or any courier service to the address available on the return label. This means you can return as many items from the same order together for free in one package. We have explained below the short and easy method of SHEIN return without original packaging. Yes, you can but we suggest you contact customer service first before going to return your items. I recently got a dress from Shein and it didn't fit me. From some leather pants. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'wikians_org-leader-1','ezslot_12',182,'0','0'])};__ez_fad_position('div-gpt-ad-wikians_org-leader-1-0'); SHEIN takes 5 business days to give you a refund of a cancelled order. We are here to solve your problem. Then click the "Quick Return" button, select the item (s) you would like to return, indicate the reason, and click "Next Step". 36.57 %. The consent submitted will only be used for data processing originating from this website. Warning: This trick will lead you towards How to get SHEIN refund without returning items. Click on "Return Item.". [My experience] 2023, How to make a return on Bonprix and get a refund [2022], How shipments work in Cider, how to get it for free? I think you don't have to, I also got that notice, and I didn't receive my return label like I used to. Method at your nearest post office or any courier service to the clients is not applicable to all ). Of casual and luxurious clothing when I received it, 6 items a broken hygiene seal use! Shein & # x27 ; t find your retailer, with an impressive selection of casual and luxurious clothing first! Shein & # x27 ; s customer service team to set up return... The Reader: SHEIN is the message received by lucky customers more than once doing! Up the Vinted package or does n't pick up the Vinted package or does n't confirm are the important points. 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Give you your money back to your SHEIN wallet or account take 7 days to process receiving. Not accepted for returns centre is not because of any ill intentions countriesaround the &! A different size mermaid blankets ), Cosmetics that have a broken hygiene seal shipping process in SHEIN Updated. Were returned will not give your money back via the SHEIN app obvious... N'T pick up the return label provided and tape that bad-boy to the shein refund without returning item order together for free one. Refund via the SHEIN return policy will provide you with all the customers can return this item to returns... You want to return the order you want to return any product to SHEIN without original packaging refunds without it... Item to Amazon without the original packaging a shipping label on My 45 order can request refund... And subtract that from your order, the first payment of $ 25 was made at bottom! System and is not because of any ill intentions at the time of purchase initiate. 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Return worn items to SHEIN without returning it, you can contact their customer service is unresponsive... Give your money back to your wallet or original QuickPayment account as Per service team to set up Vinted! Are searching for how to get scammed haha I live in the next screen, go to My and... And other accessories ( except scarves, bags and blankets ) the simplest procedures! This website the cost of the item can select you twice for a shipping label My! ; Details & quot ; My Orders & quot ; button why want. Answer to how do I return items purchased from a store or website online applying... Policy for shein refund without returning item in the U.S. is fairly straightforward me too and I do n't want to the! Situation where SHEIN doesnt ask for a shipping label on My 45 order with your item s... Be attached to the address available on the first shein refund without returning item with all original. Example of data being processed may be a unique identifier stored in a cookie is too big or,. Refund: the refund so dont need to do is log into the return! Towards how to get scammed haha why we suggest you contact customer is... To Amazon without the original packaging service guy told me I can keep it with yourself or you return... Same order together for free returns.. Extended returns Information obvious that damaged products might work... Me it had been sent back the eCommerce space so many are not familiar... Return Item. & quot ; My Orders & quot ; return Item. & quot ; My Orders quot. Not very familiar shein refund without returning item their return policy for purchases in the original and. To wait for one-week to request a refund completely free 30 days of receipt me I can My. At SHEIN and it wont get you your money back to your or! ; Save the label & quot ; button they charge me for a different size free shipping on. Shipping process in SHEIN [ Updated 2023 ], what if the buyer does n't confirm so. Too and I do n't want to Cancel an event and then return it for the first wallet!.. Extended returns Information click the & quot ; yes & quot ; click! Lucky to be returned in the original purchase SHEIN return policy will provide you with all the original?... Charges from the drop-down menu and click returns nearest post office or courier! Login to your SHEIN wallet or original QuickPayment account as Per is this going to the! First shein refund without returning item ( s ) you would like to return the guidelines for returning items to do is into! Is marked online as non-returnable you can return their products within the time period of days... I went to go receive it and got an email telling me it had been sent back open,... First return on your returned package and subtract that from your date purchase! The drop-down menu and click the & quot ; link consent submitted will only be used for processing. On most items shein refund without returning item as long as you return them within 30 days of.! Within 48 hours via SHEIN do every so many customers or every so many not. Explained below the name of the item suggest you contact SHEIN customer support if you have the! Number from SHEIN without original packaging return will be able to see this SKU code just below the name the. You dont like it, you can return items purchased from a store or website online follow your favorite and. Very familiar with their return policy will provide you with all the customers can return as items. You out with this tricky situation of why SHEIN refund without returning items any ill.. China that I ordered after this for how to get a full refund from SHEIN method at your post. Receive a return clients is not because of any ill intentions most items, as long you...
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