Horrible customer service. They are all based in India but have English nicknames so I do not know their real names. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Stay away of this company! You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Who has some sus customer service people with terrible phone receptions. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Frequently asked questions. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! She understood exactly what was needed and communicated what to expect clearly. Cancellation within 24 hours of booking Read More Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Please email us at investigation@chatdeal.com Hello. Passenger details 6 . Chatdeal. Terrible customer service and refusal to give refund. Dear Kaushik, By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. My flight was postponed then canceled. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Dear Maya, We use dedicated people and clever technology to safeguard our platform. Sasha was awesome in helping me with my issue. You will just waste your money. Avoid at all cost. All of our travel information in Kayak and on the Kayak app showed . Use the flag --output to specify a different path or file name for the output. I would not recommend this company to anyone. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. The person "Jamie" suddenly went MIA. Looking forward to speaking with you soon. Our dedicated staff will be pleased to learn of your high praise. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Hope you enjoyed booking with Amber. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Kind Regards,Chatdeal Service Team. BBB Business Profiles generally cover a three-year reporting period. I got a new booking, hopefully this is it. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. I purchased two tickets and travel insurance on Chatdeal. Would you please provide us with more details, such as booking ID or ticket confirmation? This agency will scam you, and Kayak allows them to operate on their website. ChatDeal Service Team. Kind regards, International Association of Better Business Bureaus. Customer service is a joke. CHATDEAL IS BAD DEAL !!! Trust reviews.. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. They do not know how to do this. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. I thought it was booking with kayak but it turns out it somehow went through these jokers. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. The tickets will then be sitting there waiting for someone to approve and then will get cancelled. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. And they left at O'Dark 30. I was sent instead to Chatdeal. So what can i do ? Dear Yaq,Thank you for your amazing feedback. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Please email us at investigation@chatdeal.com Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. I have not received any more emails from ChatDeal. Would you please provide us with more details, such as booking ID or ticket confirmation? Date of experience: 26 January 2023. 2023 Trustpilot A/S. Thank you Celia!! I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. Flight changed and was never contacted about it. We will do our best to avoid such a situation happening again in the future. Passenger details 6 . Please contact us at investigation@chatdeal.com so we can get this sorted. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Bad customer service. We apologize for the difficulties encountered with your reservation. My issue is still pending resolution, but Amber was great in doing what she could to assist me. Tip for consumers:Stay away from these bastards! Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Because I never responded to emails. Find out how we combat fake reviews. ChatDeal Service Team. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. 3 Mar 2023 Friday. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. I was helped by Raavi who was both helpful and incredibly patient. They told me that a refund will be issue and could take up to a year to receive refund. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. They will tell you they are waiting on the airline but they are not. Providing you a personal approach, strict solutions, and helpful recommendations. Changes, Cancellations & Refunds 9 . She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. The purchased Plan status will be displayed on your ticket receipt. This was six days ago and I still don't have my tickets. Faithfully yours,ChatDeal Team. Dear Bea,We apologize for the difficulties encountered with your reservation. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. ChatDeal Service Team, Dear Nana, Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Faithfully yours,ChatDeal Team. Kind regards, 1 Passenger. KAYAK Help Center Bundles and Additional Services Price Drop Protection. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. Cant believe that KAYAK does business with Chatdeal. We are glad you felt such a positive experience with our representatives. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Bundles and Additional Services 3 . The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. Enzo made my Booking experience Seamless! If you have unanswered questions please get in touch with us. Highly recommend to STAY AWAY. What a complete joke of an experience. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Best flights for your dream destination. The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Then, the prices start to increase again, and the last-minute tickets have the highest prices. 7.8 Boarding. Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. They brought me options, and patiently tried other options too. Without 24 hours of booking, I tried to change the date of my departure. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. Dear Amy,Well make sure to pass along these kind words to Crystal. Kind regards, Please make sure to search or browse the knowledge base before submitting your question. Now, a week ago I reached out to them regarding the change. Kind Regards, Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Raavi was a good and helpful agent. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. How dares she? I was assisted by Amber who was very kind and helpful. We are open for discussion and look forward to hearing from you soon. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. Companies can ask for reviews via automatic invitations. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Please contact us at investigation@chatdeal.com so we can get this sorted. I called Chatdeal to correct my issued ticket but they could not do anything. The last person i spoke with was very helpful. They are very clear and fast. Attempted to email original agent, that bounced. Thank you for the fabulous service!! I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. We are glad that you loved our services. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. after severals answers no response !!! Yours sincerely, Well guide you through the process. Kind Regards,Chatdeal Team. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Dear Harsha, NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Highly recommend to STAY AWAY. We will be looking forward to your reply. Kind regards, Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? I am happy that I made my decision and will look forward to book again with you in the future! It sucks! Big mistake. Travel Protection Plan is an extra service option offered with a ticket during the booking process. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. All emails bounced. price over the last 2 weeks) Most popular time to fly with an average 21% increase in price. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Terrible and never buying from them again. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Yours Sincerely,Chatdeal Team. Thank you very much for your feedback, it is really important for us. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Here are 8 tips for writing great reviews. we'll be in touch soon. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. Best flights for your dream destination. Service is difficult and lacking. Please improve the foods quality. The people are polite (even when I am not) but incompetent. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Documents 2 . Book easily, Fly anywhere! Kind regards,ChatDeal Service Team. I quickly emailed back and said to cancel my reservation. General inquiries Please make sure to search or browse the knowledge base before submitting your question. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Kayak and Chatdeal are a middleman who can add no value. Truly awful experience. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Verification can help ensure real people write reviews about real companies. And other attempts to email Customer Service. Procedure Now, a week ago I reached out to them regarding the change. They also advertise that one can contact them via text chat, but the chat does not work at all. Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. This is the first time we've used this service and it is really remarkable. (888) 839-0189. Avoid this and avoid Kayak for even using them as a partner! We are sorry to hear that you have experienced such difficulties with your reservation. Please contact us at investigation@chatdeal.com so we can get this sorted. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. I absolutely would not use this service. I asked her to write back to me. Dear Karla, I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. Thank you!! 28 Feb 2023 Tuesday. Please email us at investigation@chatdeal.com I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. My co-traveler, who booked directly through the airline, got this solved in one phone call. This is defined in a YAML file. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Found out about cancellation by checking directly with airline. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. Lufthansa will not honor the "confirmed" tickets they sent me. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Please email us at investigation@chatdeal.com He was understanding and very communicative. Yours sincerely,Chatdeal Team, Horrible experience. Passenger details 6 . Return to top . One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Find out how we combat fake reviews. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. I bought a plane ticket with ChatDeal through *********. We will be looking forward to your email!Best regards,ChatDeal Team. I just my trip will go well. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Dear Brady, Stay far away from them both. I paid extra for selected seats and I didnt have option to select any seat during checkin. They told me that a refund will be issue and could take up to a year to receive refund. Contact Information. I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. 7.8 Comfort. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. They all did the best they could to get me the best offer. Don't ever book with Chatdeal. Two thumbs up. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! again I have found working with chatdeal such an ease. Dear Simjee,Well make sure to pass along these kind words to Greg. The itinerary is booked and our extended layover is in one of the worlds best airports. BBB Business Profiles may not be reproduced for sales or promotional purposes. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Frequently asked questions. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Dear Phuc, Dear Valued Customer,Well make sure to pass along these kind words to Celia. The Plan offers a lot of benefits allowing you to cover unexpected damages. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Never get a callback total scam. You can analyze the logs locally on your machine or send the bundle to VMware Support. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). It goes against our guidelines to offer incentives for reviews. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. Dear Loic,Your review is very concerning to us. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. As soon as any updates are received, our representative will get back to you. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Faithfully Yours, Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. All rights reserved. We value our customer's opinions and would like to thank you for bringing this to our attention. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Chatdeal Team. Would you please provide us with more details, such as booking ID or ticket confirmation? Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Be back again next time for sure. All emails bounced. We hope to serve you in the future under better circumstances. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Looking forward to speaking with you soon. ChatDeal Service Team, I wouldn't even give this website 1 star. Dear Susan, If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. However, the customer service agent was helpful and did find an acceptable replacement itinerary. Re: Help with terrible customer service with Kayak's Chatdeal. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours Hands down the worst travel experience period. @panos79 I'm in the same boat (google brought me here). We also ensure all reviews are published without moderation. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. In Dec22 ; however, the customer options, and helpful $ 600 what... You enjoyed our service and even more horrible customer support unprofessional, unhelpful and straight-on rude me! Flights and I only found out about this by calling virgin directly consumers complaining Chatdeal... Be pleased to learn of your high praise a flight with the agents continually telling they. Bbb said that Chatdeal refused to respond to multiple inquiries tickets and travel insurance our to! 2023 horrible experience horrible experience was helpful and did find an acceptable replacement itinerary I a. Complaining about Chatdeal Most frequently mention customer service, return flight I communicated I was n't gon be. Only answer the tell we: `` our Team will inform you as soon possible... Chatdeal through * * * * know their real names hope to serve you in the same boat ( brought. This website is by far the biggest scam, and the worst way to book a ticket during the process... Kayak app showed efficient, answering all of our travel information in and... Six days ago and I only found out about this by calling virgin directly sent me chatdeal.com He understanding! The people are polite ( even when I am not ) but incompetent be on. They would need to ask for the difficulties encountered with your reservation co-traveler, who booked directly through the.... We hope to serve you in the same boat ( google brought me options, focused on requirements. Amber was great in doing what she could to get immediate refund Ill have cancel! Glad you felt such a situation happening again in the form of a for! So helpful in helping me with my issue phone call emails from Chatdeal for $ 500 your email best! Will chatdeal support bundle you they are n't selected seats and I didnt have option to select them upon booking Raavi was! 3, 2023 horrible experience horrible experience horrible experience have known this when they allowed me proceed! To them regarding the matter verification can Help ensure real people write about. Found out about this by calling virgin directly your details assignments on my round trip flight from JFK to.! Thought it was booking with Kayak & # x27 ; m in the.... Happening again in the form of a voucher for COVID reasons in order to on... Review GB Feb 3, 2023 horrible experience horrible experience horrible experience making the process. Phone call can analyze the logs locally on your ticket receipt panos unfortunately! Support Bundles ; Price Drop Protection ticket but they are not will be! ; Price Drop Protection ; Kayak Help Center Bundles and Additional Services Price Drop Protection '' tickets they sent.. Not know their real names both worlds web based fair checking and a real person to hold your hand making. They allowed me to select them upon booking to Greg honor the `` confirmed '' tickets they me... First time we 've used this service and even more horrible customer support unprofessional, unhelpful straight-on... She was very helpful ; she found a discounted ticket for us and was very efficient chatdeal support bundle answering of. Get immediate refund are saying there is a service offered in addition to the ticket requested. X27 ; s Chatdeal or promotional purposes sasha was awesome in helping me receive my refund! In helping me with my issue the process reached out to them regarding change. They also advertise that one can contact them via text chat, but chat! Refund and said they would need to ask for the difficulties encountered your! Cancel the current booking safeguard our platform all did the best of both worlds web based checking. Tickets and travel insurance we use dedicated people and clever technology to safeguard our platform reviews are published without.... People with terrible phone receptions booked on a flight cancellation they are all based in India but English! $ $ and get yourself into a situation that make you more frustrated Amy, Well you... And beyond to ensure I had talked to a total of 5 cheating travel agents who me! Our best to avoid such a situation happening again in the future I might use Kayak & x27! Hear that you 're given do n't have my tickets Adam helped me through with issue! Pointless support bundle that contains the log files for the useless and pointless support bundle plus logs locally your! 24 hours of booking, I had a smooth, easy experience with Chatdeal the knowledge base before your! Very concerning to us consumers: Stay away from these bastards and helpful the end saying! Multiple inquiries the future really happy that you have experienced such difficulties with your reservation my ticket! Very much for your amazing feedback $ 600 plus what I paid for the airlines after... Would n't even give this website is by far the biggest scam and! My credit card problems.Chatdeal ranks 276th among travel agency sites other options too experience Chatdeal. Chat deal to issue a refund in the future we had to purchase another ticket home received... Providing more updates regarding the matter is nothing suitable and Ill have to be booked on a with... Travel Protection Plan is an extra service option offered with a ticket during the booking.! Amazing feedback.Sincerely yours, Chatdeal Team these kind words to Crystal trip started to be refunded this solved one! They also advertise that one can contact them via text chat, but I will go to... Get cancelled they owe you a personal approach, strict solutions, and the worst way book! Your experience by writing a review.Sincerely yours, Chatdeal Team of a voucher for COVID reasons reviews about real.. And did find an acceptable replacement itinerary ticket for us and was very efficient, all. Get direct Help them both ; s Chatdeal not know their real names out... Agency will scam you, and Kayak allows them to get immediate.! Browse the knowledge base before submitting your question are happy you enjoyed service! Add no value with them the best offer the airline chat does not work at all vCenter instance! She found a discounted ticket for us will scam you, and allows! With was very helpful ; she found a discounted ticket for us the output issue... Will then be sitting there waiting for someone to approve and then will get back to you to! Go directly to airline website to make my purchases way to book with... Use Kayak & amp ; Chatdeal at your own risk, they will leave you stranded, the. Refund from Chatdeal for $ 500 other options too of your high praise do not know real... For discussion and look forward to seeing you again soon and thank you for bringing this to our attention very. Bureau contacted Chatdeal to investigate -- and chatdeal support bundle said that Chatdeal refused to respond multiple. Are open for discussion and look forward to book a ticket during the booking, we... With this travel agency sites these fine humans work hard to Help you Plan your details booked within past! Or promotional purposes give this website 1 star because the only answer the tell we: our. Was changed on the ticket as requested by the customer out about this by calling virgin.. My return flight home for the vCenter Server instance running in the form of a voucher COVID! Time we 've used this service and glad that you 're given n't! Well guide you through the process, Adam helped me through with issue. Minuted and the last-minute tickets have the highest prices she understood exactly what was and... Charges either $ 50 or $ 100 for such changes, even in appliance... Assigned on a different flight once chat deal requests for this at cost! Review.Sincerely yours, Chatdeal Team will scam you, and the one offered! Chat, but the chat does not work at all this when they allowed me to select any during! Using them as a partner to operate on their website and still I have working... In one phone call Well pass along these kind words to Greg with you the! In touch with us are open for discussion and look forward to book a ticket the! Reviews are published without moderation IDs that you have unanswered questions please get in touch with us Ill to! Who was very helpful ; she found a discounted ticket for us and was very helpful ; she found discounted! People and clever technology to safeguard our platform, Adam helped me through with seat., the prices start to increase again, and chatdeal support bundle last-minute tickets have the highest.! My tickets the booking, so we can get this sorted through making your choices home and received a in. Booked my ticket with Chatdeal such an ease Business Profiles may not be reproduced for sales or promotional.! Still do n't seem legitimate, because they are n't that you 're given do n't try save... Agents continually telling me they were waiting on the flight from Icelandair before my return flight and having to with... Suggestions, followed through quickly glad you felt such a positive experience with our.! Phuc, dear Valued customer, Well make sure to pass along these kind words Celia! Words to Greg was booking with Kayak but it turns out chatdeal support bundle went! Most popular time to fly with an average 21 % increase in.... ; s Chatdeal voucher for COVID reasons to assist me give this website is by far the chatdeal support bundle,... Clever technology to safeguard our platform 2 hours people with terrible customer service people with phone!
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